Services & Support

Faculty resources are available through Brightspace.

You can contact the SUNY Online Support Services HelpDesk during their extensive available hours.

Phone Number: +1 (844) 673-6786, +1 (518) 320-1300 (Direct)

Teaching Resource Center offers:

• Instructional technology support
• Innovative instructional techniques for both face-to-face and online classrooms
• One-on-one mentoring: Partner with an instructional designer through recurring appointments during course development and/or facilitation.
• Course development redesign or management
• Course review and feedback
• Accessibility review of course materials
• Distance education training (For workshops and face-to-face training schedules please visit Professional Development Offerings and opportunities)
• TRC computer lab: TRC provides a computer lab with Internet access and campus-wide licensed software (MS Office, Adobe Creative Cloud, Read & Write) for the faculty. The faculty may use the lab computers within the library hours, as long as the lab is available.