Brightspace FAQs for Students
Below, please find answers to the questions many students have when they first begin taking online, blended, remote, or web-supplemented courses at SUNY Broome. Please be sure to check back frequently as we are updating this page regularly.
Courses with a “Y” in the section number are Fully Online (ex: ENG 110 Y01) Courses with a “B” in the section number are Blended (ex: ENG 110 B01) Courses with an “R” in the section number are Synchronous Remote (ex: ENG 110 R01) Courses with an “HF” in the section number are Hyflex (ex: ENG 110 HF1) Courses that do not contain one of the designators above are traditional, Face-to-Face courses (ex: ENG 110 01). For a detailed description of each of these course types, please see Modalities in Our Courses.
At SUNY Broome, Brightspace is the learning management system (LMS) used to deliver your online course materials. It provides access to your course content, assignments, grades, quizzes, discussions, and more. Even if your course is not fully online, you may still be using Brightspace for your coursework.
To access Brightspace, log in to MyCollege (mycollege.sunybroome.edu) with your SUNY Broome username and password. You will then select the block for Brightspace under “My Apps” to be logged in to the system.
If you are having trouble logging in to your MyCollege account, please contact SUNY Broome’s Information Technology Services. They can be reached by email at ITSupport@sunybroome.edu or by phone at +1 (607) 778-5011.
Once you are logged in to Brightspace, you can find your courses on the “My Courses” widget. Courses in this area are organized by Semester tabs. You can also use the “Course Selector (the waffle icon)” at the top of the screen to search for a specific course.
Note: Courses will not appear until the instructor makes them active.
It is up to the instructor to open a course to students in Brightspace. This is typically not done until the first day of class. If you log in to Brightspace prior to the start of the semester and do not see your course listed on the “My Courses” widget, you should check back on the first day of the semester. If, after the first day of the semester your course is still not listed, you should first contact your instructor or the Department offering the course. If you are told that the course has been opened and you don’t see it listed, you should contact the Registrar’s office to check your registration status.
Students can contact instructors from within the Brightspace course, through campus Gmail or by phone. Typically instructors will provide their preferred method of communication in a course information document within the course itself. See the SUNY Broome directory listing of faculty and staff.
Yes! We have developed a quick tutorial course named “Brightspace Basics for Students” that will help you become familiar with Brightspace. You’ll learn how to find course materials, submit assignments, communicate with instructors, and get help—all in a space that looks just like your actual SUNY Broome courses. It will also show you where you can find your grades and monitor your progress throughout the semester. For additional information, please see our SUNY Broome Brightspace Basics for Students page.
While the SUNY Broome Information Techology Services department ( +1 (607) 778-5011) is the point of contact for user account and login issues, the SUNY Online HelpDesk should be your first point of contact when experiencing technical issues within an online, blended or web-supplemented course that uses the Brightspace Learning Management System. The helpdesk is staffed with experts in the workings of online courses and can assist with:
- Navigating online, blended or web-supplemented courses
- Solving technical issues that might arise
- Ensuring that your computer system is set up optimally for the online environment
- Performing basic online tasks such as submitting assignments, quizzes or tests, and participating in discussions
You can contact the SUNY Online HelpDesk during their extensive available hours, including evenings and weekend days. Hours are posted on their website.
Main Website for the SUNY Online HelpDesk
Phone Number: 844-673-6786